Shipping policy

1. Shipping Areas

HASIPU offers standard delivery to eligible physical addresses within the 48 contiguous United States. In-stock retail orders are shipped from our U.S. warehouse.

Shipping Warehouse:
Room 3905, 9059 Hermosa Avenue
Rancho Cucamonga, CA 91730
USA

We do not offer standard delivery to:

• Alaska or Hawaii.
• U.S. territories, including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, and the U.S. Minor Outlying Islands.
• P.O. boxes or APO/FPO addresses.

Please provide a valid physical delivery address at checkout.

2. Shipping Costs

We offer free standard shipping on eligible retail orders delivered within the 48 contiguous United States.

Any separately quoted wholesale, custom, or special delivery charges will be disclosed before payment.

3. Order Processing Time

In-stock retail orders are generally processed within 1–2 business days, Monday through Friday, excluding holidays. Processing time is separate from transit time.

Our daily order cutoff is 2:00 AM Pacific Time (PT). Processing for orders placed after this time, on weekends, or on holidays begins on the next business day.

Preorders, backorders, custom orders, and wholesale orders may have different processing times. Any different estimated shipping date or lead time will be disclosed on the product page or in your written quote before you place an order.

If we become aware of a delay, we will contact you with an updated estimate and available options.

4. Shipping & Transit Time

After shipment, standard delivery generally takes 3–7 business days, depending on the destination and carrier.

These estimates apply to standard in-stock retail orders. Any different timeframe for your order will be disclosed before purchase.

Delivery dates are estimates, not guarantees. Weather, carrier disruptions, and holidays may affect transit times.

5. Shipment Tracking

Once your order ships, we will send a shipping confirmation email with tracking information.

Tracking updates may not appear immediately after the label is created. Please allow time for the carrier to receive and scan the package.

If tracking remains unavailable or your delivery appears delayed, contact support@hasipuhome.com with your order number.

6. Taxes & Duties

Sales Tax

Applicable sales tax is calculated and displayed at checkout before payment.

Customs Duties

Standard retail orders shipped from our U.S. warehouse to supported U.S. addresses do not require customers to pay import duties.

Any separately arranged international order will have its shipping charges and customs responsibilities disclosed in the written quote before payment.

7. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, check the delivery area and, where applicable, your building’s reception or mailroom. Then contact support@hasipuhome.com for assistance.

Please also contact us if tracking stops updating or your order has not arrived within the estimated delivery timeframe. You do not need to wait 14 days to report a concern.

We will investigate with the carrier. If the shipment is confirmed lost, we will arrange a replacement or refund as appropriate.

8. Damaged Packages

We carefully package every mirror to help protect it during shipping.

If your order arrives damaged, contact support@hasipuhome.com as soon as possible, preferably within 7 days of delivery. Please include:

• Your order number.
• Clear photos showing the damage.
• Photos of the packaging and shipping label, if available.

The 7-day period is a recommended reporting timeframe, not an eligibility deadline. Reporting later does not automatically disqualify your claim under our Return & Refund Policy.

After verification, we will arrange a replacement or refund as appropriate. If a return is required, HASIPU will provide a prepaid return label and instructions. If you no longer have the original packaging, contact us for safe packaging guidance.

9. Incorrect Shipping Information

Please check your shipping address carefully before placing an order.

If you notice an error, contact support@hasipuhome.com immediately. We will try to help, but address changes may not be possible once an order has been processed or shipped.

If an incorrect or incomplete address supplied by the customer results in a returned package or requires reshipment, additional shipping charges may apply. We will explain any charges and obtain your agreement before arranging reshipment.

HASIPU will cover correction or reshipment costs caused by our own shipping errors.

10. Contact Us

For shipping questions, tracking assistance, or delivery concerns, contact:

Email: support@hasipuhome.com

Please include your order number and a brief description of the issue. For time-sensitive requests, add “Urgent” to the subject line.