Refund policy

Last Updated: July 2026

At HASIPU, we carefully inspect our products to provide customers with reliable quality and a better shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The product must include the original packaging, accessories, and all included parts.
You must provide proof of purchase, such as your order number or purchase receipt.

Please contact HASIPU customer support before sending any return. Returns sent without prior approval may not be accepted.

Return Address:

Room 3905, 9059 Hermosa Avenue
Rancho Cucamonga, CA 91730
USA

2. Return Process

To request a return, please follow these steps:

Step 1: Contact Us

Email us at:

support@hasipuhome.com

Please provide:

Order number
Reason for return
Photos or videos if applicable

Step 2: Return Approval

Our customer service team will review your request and provide return instructions after confirming your return eligibility.

For defective, damaged, or incorrect items, HASIPU will provide a prepaid return label.

For customer remorse returns, customers are responsible for return shipping costs.

Step 3: Ship Your Return

Please pack the item securely with:

Original packaging
Accessories
Product components

Ship the package according to the instructions provided by our customer service team.

3. Return Shipping Costs, Original Shipping Fees & Taxes

Customer Remorse Returns

For returns caused by personal reasons, including:

Changed your mind
Ordered the wrong product
No longer need the item
Personal preference

Customers are responsible for:

Actual return shipping costs
Any additional shipping charges required for the return

The original shipping fee paid at checkout is non-refundable.

HASIPU does not charge any restocking fees.

Defective, Damaged, or Incorrect Items

If your product arrives damaged, defective, or incorrect due to an issue with HASIPU:

HASIPU will cover the return shipping cost.
A prepaid return label will be provided.
Eligible product costs and applicable original shipping fees will be refunded after review.

Taxes

Any applicable sales tax charged on the original order will be refunded together with the approved refund amount according to applicable tax regulations.

4. Non-Returnable Items

Returns may not be accepted in the following situations:

Products damaged due to misuse, accidents, negligence, abuse, or improper installation.
Damage caused by unauthorized repairs or modifications.
Items returned without original packaging or missing accessories.
Returns requested after the 30-day return period.

Opened items may still be eligible for return if they have manufacturing defects or quality issues. Please contact our customer service team for assistance.

5. Damaged, Defective, Missing Parts, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, missing parts, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photos of the product and packaging
Video evidence if available

After reviewing the issue, HASIPU may provide one of the following solutions:

Replacement parts
Replacement product
Partial refund
Full refund

Damaged Products

If your mirror arrives damaged during shipping, please contact us within 7 days.

We will review the provided information and work with you to resolve the issue as quickly as possible.

Missing Parts

If any components are missing:

We will send replacement parts whenever possible.
If missing parts affect product functionality and cannot be resolved, we may provide a replacement product or refund.

Defective Products

If your product does not work properly:

Contact our support team.
We will provide troubleshooting assistance.
If the issue cannot be resolved, we will provide an appropriate solution.

Incorrect Item Received

If you receive an item different from your order:

Please contact us within 7 days and provide:

Order number
Photos or videos showing the incorrect item

We will arrange a replacement or provide another suitable solution.

6. Refund Inspection, Processing & Timeframe

Once your returned package is delivered to our warehouse, please allow 3–5 business days for our team to open the package, inspect the returned product, verify its condition, and review its eligibility for a refund.

After the inspection is completed, we will notify you by email whether your refund has been approved or declined. If the return is declined, the email will include the reason and any available next steps.

Approved refunds will be issued to the original payment method. The time required for the funds to appear in your account depends on your payment provider:

PayPal
Approved refunds are generally reflected in your PayPal account within 24 hours after we issue them.