Refund policy

Last Updated: July 2026

At HASIPU, we carefully inspect our products to provide customers with reliable quality and a better shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Window

You have 30 days from delivery to request a return.

For change-of-mind returns, the following conditions apply:

The item must be unused and in its original condition.
The item must include its original packaging, accessories, and all included parts.
Proof of purchase, such as an order number or receipt, is required.
Customers are responsible for return shipping costs.

Damaged, defective, incomplete, or incorrect orders are handled separately under Section 5. Opening or assembling an item for inspection, or no longer having its original packaging, does not automatically disqualify these claims.

Please contact support@hasipuhome.com before sending a return. Returns sent without prior approval may not be accepted.

Return Address:

Room 3905, 9059 Hermosa Avenue
Rancho Cucamonga, CA 91730
USA

2. Return Process

To request a return, please follow these steps:

Step 1: Contact Us

Email us at:

support@hasipuhome.com

Please provide:

Order number
Reason for return
Photos or videos if applicable

Step 2: Return Approval

Our customer service team will review your return request within 1–2 business days. Once your return eligibility is confirmed and the request is approved, we will provide return instructions by email.

For verified damaged, defective, or incorrect items, or orders missing required parts, HASIPU will provide a prepaid return label if a return is needed.

For change-of-mind returns, customers are responsible for return shipping costs.

If you no longer have the original packaging, please contact us for packaging guidance. Eligibility depends on the reason for return, as explained in Sections 1 and 5.

Step 3: Ship Your Return

Please pack the item securely with:

Original packaging
Accessories
Product components

Ship the package according to the instructions provided by our customer service team.

3. Return Shipping Costs, Original Shipping Fees & Taxes

Customer Remorse Returns

For returns caused by personal reasons, including:

Changed your mind
Ordered the wrong product
No longer need the item
Personal preference

Customers are responsible for:

Actual return shipping costs
Any additional shipping charges required for the return

For orders that qualify for free standard shipping, no original shipping fee was charged, so none will be deducted from the approved refund. Customers are responsible for return shipping costs for change-of-mind returns. Please review our Shipping Policy for free shipping eligibility.

HASIPU does not charge any restocking fees.

Defective, Damaged, or Incorrect Items

If your product arrives damaged, defective, or incorrect due to an issue with HASIPU:

HASIPU will cover the return shipping cost.
A prepaid return label will be provided.
Eligible product costs and applicable original shipping fees will be refunded after review.

Taxes

Any applicable sales tax charged on the original order will be refunded together with the approved refund amount according to applicable tax regulations.

4. Return Restrictions & Warranty Claims

For change-of-mind returns, please submit your request within 30 days of delivery. Items must be unused and returned with their original packaging, accessories, and included parts. Customers are responsible for return shipping costs.

Change-of-mind returns may be declined if these conditions are not met.

Damage caused by misuse, accidents after delivery, improper installation, or unauthorized repairs or modifications is not covered by our limited warranty.

Damaged, defective, incomplete, or incorrect orders are handled separately under Section 5. Opening or assembling an item to inspect it, or no longer having its original packaging, does not automatically disqualify these claims. If a return is required, contact us for safe packaging instructions.

After the 30-day return window, eligible manufacturing defects and quality issues remain covered by our 1-year limited warranty from the delivery date, subject to its terms. The warranty does not extend the change-of-mind return period.

5. Damaged, Defective, Missing Parts, or Incorrect Items

Please inspect your order upon delivery. If you notice damage, a defect, missing parts, or an incorrect item, email support@hasipuhome.com as soon as possible, preferably within 7 days of delivery, to help us resolve the issue promptly.

The 7-day period is a recommended reporting timeframe, not a separate eligibility deadline. Reporting later does not automatically exclude your claim from our 30-day return policy or 1-year limited warranty.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and, if available, its packaging and shipping label.
A video, if helpful and available.

Damaged or Incorrect Items
After verification, we will arrange a replacement or refund as appropriate. If the correct replacement is unavailable, we will offer a refund. Any partial refund offered in exchange for keeping the item requires your agreement.

Missing Parts
We will provide missing parts at no additional cost where available. If we cannot supply parts needed for normal use, we will offer a replacement or refund.

Defective Items
We will help troubleshoot the issue. If it cannot be resolved, we will handle eligible returns within the 30-day return window or provide support under our 1-year limited warranty, as applicable.

Return Shipping
HASIPU covers return shipping for verified damaged, defective, or incorrect items and orders missing required parts. If a return is needed, we will provide a prepaid return label and instructions. Please contact us before shipping anything back.

6. Refund Inspection, Processing & Timeframe

Once your return arrives at our warehouse, please allow 3–5 business days for our team to inspect the returned product and review its eligibility for a refund.

After the inspection, we will email you to confirm whether your refund has been approved or declined. If declined, we will explain the reason and any available next steps.

Approved refunds will be issued to your original payment method. We will send you an email confirmation once the refund has been submitted.

Credit and Debit Card Payments

Refunds will be returned to the card used for the original purchase. After we submit the refund, the time it takes to appear on your account depends on your card issuer and payment processor. Our refund confirmation does not mean the funds are immediately available.

If your original card has expired or been replaced, please contact your card issuer for guidance on how the refund will be credited.

PayPal and Venmo Payments

Refunds for purchases paid through PayPal or Venmo will be processed through the original transaction. These refunds typically appear within 24–48 hours after processing, though actual timing may vary depending on your payment provider and original funding source.

This estimated posting time is separate from the 3–5 business days required for warehouse inspection. Please check the transaction details in your PayPal or Venmo account for updates.

If Your Refund Has Not Arrived

If you have received our refund confirmation but cannot locate the refund, please check with your payment provider first. You can also email support@hasipuhome.com with your order number so we can check the refund status.

7. Product Price Adjustments

Product prices on our website may change due to promotions, market conditions, or cost adjustments.

HASIPU does not provide refunds for price differences after an order has been placed.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

HASIPU Customer Support

Email:
support@hasipuhome.com

We are happy to assist you with any questions regarding your order.

Free Shipping in the 48 U.S. States

30-Day Returns Available

1-Year Product Warranty Included

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