Frequently Asked Questions

Our collection includes vanity and Hollywood mirrors, LED makeup mirrors, bathroom mirrors, full-length mirrors, over-the-door mirrors, fitness mirrors, and decorative mirrors. Available sizes, finishes, and features vary by model.

Measure the space where you plan to place or mount your mirror, then compare the dimensions and installation options on the product page. For lighted mirrors, also check the power connection, lighting settings, and intended location before ordering.

Our LED makeup mirrors provide lighting for makeup and grooming. Brightness controls, light color settings, and other lighting features depend on the model. Review the product specifications to choose the functions you need.

Many models offer dimming and multiple light color settings. These features are not included on every mirror, so check the individual listing before purchasing.

Some models include a magnifying mirror. Check the product listing for the magnification level and whether the accessory is included.

Replacement options depend on the model and the cause of the problem. Contact support@hasipuhome.com with your order number, model information, and a description of the issue before attempting a repair. Photos or a short video can help us assess the next steps.

In-stock retail orders ship from our U.S. warehouse to eligible physical addresses in the 48 contiguous states. Standard delivery excludes Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses.

Yes, for eligible retail orders in the 48 contiguous states. Wholesale, custom, or special delivery charges are quoted separately before payment.

In-stock retail orders generally need 1–2 business days for processing, followed by 3–7 business days in transit—approximately 4–9 business days combined. Holidays are excluded. These are estimates; other order types may have separately disclosed schedules.

We email tracking after shipment. Scans may take time to appear. For delayed or missing packages, email support@hasipuhome.com. If marked delivered, first check your delivery area or mailroom. Confirmed lost shipments receive a replacement or refund as appropriate.

Email us immediately. Changes may be unavailable after processing or shipment. Customer address errors may incur agreed reshipping charges; Hasipu covers its own errors.

See our Shipping Policy for full details.

We accept Visa, Mastercard, American Express, Discover, PayPal, and Venmo. Use the options displayed at checkout. If Venmo is not shown, select another available method. See Payment Methods for details.

Check your billing information and contact your payment provider if needed. If you are unsure whether an order was placed, check for an order confirmation email before trying again. You can also contact support@hasipuhome.com for help checking your order status.

You have 30 days from delivery to request a return. For change-of-mind returns, the item must be unused, in its original condition, and include its original packaging, accessories, and all parts. Proof of purchase is required, and customers pay return shipping.

Damaged, defective, incomplete, or incorrect orders are handled separately. Opening or assembling an item for inspection, or no longer having its original packaging, does not automatically disqualify these claims. Please contact us before shipping any return.

Email support@hasipuhome.com with your order number, the reason for your return, and relevant photos or videos if applicable. Our team will review your request within 1–2 business days. Once approved, we will email return instructions. Returns sent without prior approval may not be accepted.

Customers pay return shipping for change-of-mind returns, including ordering the wrong product or deciding an item is no longer needed.

Hasipu covers return shipping for verified damaged, defective, or incorrect items and orders missing required parts. If a return is needed, we will provide a prepaid return label and instructions.

We do not charge restocking fees. If your order qualified for free standard shipping, no original shipping fee was charged, so none will be deducted from your approved refund. Return shipping remains your responsibility for a change-of-mind return.

Email support@hasipuhome.com as soon as possible, preferably within 7 days of delivery. Include your order number, a description of the issue, clear product photos, and photos of the packaging and shipping label if available.

The 7-day period is a recommended reporting timeframe, not a separate eligibility deadline. Reporting later does not automatically exclude a claim from our 30-day return policy or 1-year limited warranty.

After verification, we will help troubleshoot a defect or arrange an appropriate replacement or refund. If the correct replacement for a damaged or incorrect item is unavailable, we will offer a refund. Any partial refund offered for keeping an item requires your agreement.

Contact us with your order number and details of the missing parts. We will provide them at no additional cost where available. If we cannot supply parts needed for normal use, we will offer a replacement or refund.

Yes. Opening or assembling a product to inspect it, or no longer having its original packaging, does not automatically disqualify a claim for damage, defects, missing required parts, or an incorrect item. Contact us for assessment and safe packaging guidance if a return is needed.

Change-of-mind returns must meet the original condition and packaging requirements described above.

Once your return arrives at our warehouse, please allow 3–5 business days for inspection. We will email you with the approval decision and send a confirmation when an approved refund has been submitted to your original payment method.

PayPal and Venmo refunds typically appear within 24–48 hours after processing, though actual timing may vary by payment provider and original funding source. Credit and debit card posting times depend on your card issuer and payment processor. These posting times are separate from warehouse inspection time.

If you received our refund confirmation, check with your payment provider first. You can also email support@hasipuhome.com with your order number so we can check the status. If your original card has expired or been replaced, ask your card issuer how the refund will be credited.

For verified damaged, defective, or incorrect items caused by an issue with Hasipu, eligible product costs and applicable original shipping fees are refunded after review. Applicable sales tax is refunded with the approved refund amount according to applicable tax regulations.

No. Hasipu does not provide refunds for price differences after an order has been placed.

For complete eligibility and procedures, see our Return & Refund Policy.

Hasipu mirrors have a 1-year limited warranty from delivery, with proof of purchase required. It covers verified material, workmanship, electrical, and functional defects arising during normal household use, including covered LED lighting and touch-control faults.

Exclusions include misuse, accidental or intentional damage, improper installation or cleaning, unauthorized repairs or modifications, normal wear, cosmetic damage that does not affect function, and damage from events such as fire or flooding. See the Warranty page for full terms.

Depending on the issue and available stock, support may include replacement parts, repair assistance, or a replacement product. Hasipu covers necessary approved return shipping and shipping of the repaired or replacement product within eligible delivery areas. Contact us before arranging shipping; unauthorized shipping costs are not reimbursed.

Yes. Eligible defects may still qualify during the 1-year warranty. The warranty does not extend the change-of-mind return period or guarantee a refund for every claim.

Installation options vary by model. Check the listing and included instructions to confirm whether your mirror supports wall mounting, freestanding, tabletop, or over-the-door use. Use hardware appropriate for your wall and follow the model's setup instructions.

Only use a hardwired connection if your model supports it. Other models use plug-in power. Check your mirror's instructions and use a qualified electrician for hardwired installation.

Choose a model specified for bathroom use and follow its placement and installation requirements. Do not assume that a makeup mirror or other electrically powered mirror is suitable for moisture exposure. Check the product documentation or contact us before installation if you are unsure.

Included hardware and accessories vary by model. Check the product page and follow the supplied setup instructions. If instructions or required parts are missing, contact us with your order number.

Email support@hasipuhome.com with your order number, a description of the problem, and photos or a video if available. We will help assess the issue and explain the applicable troubleshooting, return, or warranty options.

For website orders, email support@hasipuhome.com. For Amazon orders, email amazon@hasipuhome.com. Include your order number and a brief description of what you need help with.

Customer support hours are Monday–Friday, 8:00 AM–6:30 PM (UTC+8).