Help Center

General

 

Do you ship oversea?

We are sorry to inform you that we are unable to ship overseas. Our warehouse is in the continental U.S. We can ship to parts of Canada in addition to Toronto, Vancouver, and Montreal.

 

When will my order ship & How long to arrive

 Click for more Shipping Policy details

 

 Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view the status of your order after signing up.

 

In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

 

 

Can i arrange delayed delivery?

Yes, you can choose a delivery date that works best for your schedule. If you want to delay the delivery of your goods, please contact us before placing an order.

Email: support@hasipu.us

 

What if my item/package arrives damaged?

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:

1) Take a picture of the damage.

2) Then please email us at support@hasipu.us immediately and attach the photos.

3) We will contact you directly with the next steps.

4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

 

What is Hasipu’s returen policy?

Hasipu has a 30-day return policy. Please visit our Return Policy page for details.

 

Are the sizes of the products received the same as the size image?

Please note that due to the nature of our manufacturing process, there may be slight dimensional variances in our products. We make every effort to ensure consistency and quality, but given the unique nature of our items, there may be ±0.1 inches minor differences in size. We appreciate your understanding!

 

We do not accept free returns within a reasonable dimensional variances.

 

 

Customer Service

How do i contact customer service?

Email: support@hasipu.us

 

How do I use my promo code online?

When you make a payment on the checkout page, you only need to fill in the promo code to get the corresponding discount.

 

Is it necessary for me to register an account in order to buy an item?

We recommend that you create your account and this is made with your own convenience in mind. By log in your account during the purchasing process you can keeping track of your order's delivery status and tracking number.

Statement:
1. We will not use your private information, and pictures for advertising without your consent.
2. Our website does not collect users' private information for the main purpose.
3. We will not purposefully take, return, give away or other means in order to obtain your private information.

click for more privacy policy details.

 

Can I change my order?

Yes. You can cancel, or reschedule your order before shipment by emailing us at support@hasipu.us